Joan Craven » Blog Archive » Communication Planning » Joan Craven

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Communication Planning

Friday, February 12th, 2010 | Filed under Workshops

Plan the work, work the plan
Communication to keep teamwork alive
Define long and short term goals
Develop strong questions
Look at your strategic goals and see if your plan is aligned
Evaluation – how are we doing?

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Joan showed us how we could use simple techniques to improve our customer service skills. [She] was well prepared and kept the audience very engaged. When word got around, many other groups within our department expressed interest in attending her workshop.

Alanna Collicutt 
Academic Information and Communication Technologies
 AICT Product Sales, University of Alberta