TONGUE FU® – the art of dealing with difficult people

Poor communication can wreck havoc on relationships and cause irreversible pain. Effective communications, on the other hand, can help your team members have the incentive to support (vs. sabotage) each other. Improved communication results in increased loyalty and increased motivation to do your best day in and day out.

Tongue Fu® delivers real-life ways to treat people with the courtesy and the respect they want, need, and deserve. Joan’s refreshing humour, thought-provoking insights, and situations, pulled right out of daily circumstances, will support you in:

  • Dealing with difficult people without becoming one yourself
  • Defusing difficult conversations with increased comfort and skill
  • Knowing what to say – when you don’t know what to say
  • Choosing your battles or when to walk away
  • Adopting a personal philosophy so you can be the kind of person you want to be, even when those around you are not